Tucson (KVOA) – Tucson Public Security Communications Department Last year we made a big difference after receiving an outside report that uncovered many human, moral and training issues.
News 4 also investigators in Tucson are tracking your concerns about waiting time at the 9-1-1 center in town for the past 3 years.
Last year the city had a problem with third party access within the public safety communication center.
Their report in particular, there were two cultures in a workforce, and there was competition between the dispatchers who served the police and fire brigade.
Extreme fear was reported regarding retaliation and work-related discipline, low employee morale, untrained and inadequately trained employees.
However, the situation could improve.
“After all, we have enough manpower to do the job every day, hit that goal 90% of the time, and answer the phone within 15 seconds,” said the Tucson deputy police officer, who is serving as the office’s interim function. said Chief Chadkasmer. Director, After the former director suddenly resigned, I returned in January.
Kasmar announced to News 4 Tucson Investigators that the department’s leadership team is working to find solutions that will help the center provide better service.
“The 10-year problem is not solved in 4 months. It is a multi-year project and approach to creating the integrated public safety communications sector that we all want, ”said Kasmar. ..
Kasmar also told News 4 Tucson Investigators that the center’s workload as well as emergency calls are increasing.
In the first four months of this year, the center handled around 25,000 calls, including 19,000 incoming calls. Two-thirds of these are for non-emergency use and may contain calls from people struggling with severe mental illness.
“At that point someone was in a mental crisis and had to call 9-1-1, but the system failed instead of 9-1-1, but the system was in crisis. I failed for those who are on the verge of failure, ”says Kasmar.
The center’s staff say things are slowly improving, but they also know it will take time.
“We’re handling more calls. We can help our citizens much more easily than before. That’s for sure, ”said Cross, both as a 9-1-1 phone receptionist and dispatcher. Sabrina Anderson, who trains, said.
Kasmer says they are now working to fill an open position within the department.
“If you’re looking for a great career, a career in public security that you can give back to the community, every day is exciting, every day is different, what you do is important. We want you, ”said Kasmer. I did.
If it’s not urgent, police assistance is not needed immediately. Tucson Police Online Crime Report Alternatively, call (520) 791-4444 from 8 a.m. to 6 p.m.
Source link New leaders make progress at Tucson’s 9-1-1 Communication Center
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