Phoenix Emergency Rental Assistance Program gets extended opening hours, more employees

City of Phoenix Accelerates Rental Assistance Program

In order to accelerate the emergency aid process for the residents, the city of Phoenix is ​​expanding the opening times in its center and is hiring employees. Stephanie Olmo from FOX 10 reports on the changes.

The City of Phoenix is ​​making changes to their Rental Assistance Program to help expedite the process and get the money to those who need it.

They have supported almost 5,000 households since March and hope to be able to help more as soon as possible.

The pandemic has been harsh for many Phoenix residents as thousands feared they will be displaced if help does not come quickly enough.

To expedite ERA funding for those who need it, the City of Phoenix Family Service Center is now open Monday through Saturday, 7am to 6pm

“Every week customers can access our services by calling us, and now with our extended hours, Phoenix City residents will have more options to use these services,” said Frank Berry Jr., a case supervisor.

With the additional hours and days per week, the city began hiring 50 additional positions in August to support the program.

“To make it easier for residents to have more free appointments to spend the funds.”

So far, the city has disbursed more than $ 37 million out of the $ 51 million allocated in March this year.

The program distributes an average of $ 2 million per week, up from $ 1 million per week in April and May.

Berry says those who may be eligible are those who have been affected by COVID-19.

“When they are unemployed, maybe because they lost their jobs, because schools were closed and their parents couldn’t work. Then they call and an agent will meet with them to assess the situation to see if they are eligible. ” So they know pretty quickly, usually at the time of the date. “

The ERA program is available to tenants regardless of citizenship or immigration status.

“That is what we are here for and what the means are there for, to help people. It is really rewarding to be able to help people affected by COVID-19.

The new changes are valid for at least one year. To find out if you are eligible for funding, visit the city’s website.

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