The late family of the Phoenix 911 operator filed a $ 35 million lawsuit, “They revised them.”

The family of a 911 operator in Phoenix, who died of illness after almost 16 hours of shift, reportedly is suing the city for $ 35 million.

49-year-old Pamela Cooper was hospitalized after working shifts and later died after being released from life support, Phoenix-based KPNX-TV reported.

“That should never have happened,” said Jonathan Michaels, a family lawyer, to the broadcaster. “Certainly nobody should have to die for their job.”

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“That should never have happened. Certainly nobody should have to die for their job.”

– Jonathan Michaels, lawyer for Pamela Cooper’s family

Cooper had returned to work about two weeks ago after spending six weeks away battling the coronavirus, the station reported.

The operator ran out of paid vacation time and was helping her mother, a Social Security widow, and her husband, whose unemployment benefit had expired, according to the Phoenix New Times.

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Her family claims a supervisor ordered her to work almost a double shift recently, despite complaining that she was not feeling well.

According to the New Times, Cooper had sent her mother a message: “No signing off or I will be contacted.”

“You could have sent her home if she wasn’t feeling well because that’s a protocol,” Joel Cooper, the operator’s widower, told KPNX. “You revised it.”

City officials told the station that they have lost 11 operators since early 2021 and that operators will have to work overtime if necessary so that 911 calls can be handled around the clock.

But employees who feel sick should be sent home by their supervisor, a city spokesman told the broadcaster.

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The city’s 911 shipping operation has lost employees due to the coronavirus and low wage and burnout issues, the New Times reported.

In January, according to KPNX 911, Phoenix reported averages for call answering that were below the national standard of 95% of calls handled within 20 seconds or less.

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